Yophoto FAQs

Questions about the software
Questions about creating a product
Ordering questions

Questions about the software

How should I install the software?

Click on the “Download Program” button on the website to go to the download page. Select “Save File” to continue or select “Cancel” to stop the downloading process.
Once the downloading process is completed successfully you may be prompted if you want to install the software. Click “Yes” to start the installation or “No” to install the software later. Next, the Setup will start. If you are not prompted immediately to open the file, please find the location of the install file and open it. Then just follow the instructions provided by the install program to complete the installation. The installation software will prompt you to specify a file path for your installation folder. Do not modify this unless you feel it is necessary and are sure you will remember where you placed the install files!

How can I remove the software?

Our software can be removed from your computer as follows:
Windows 2000/XP:
- Go to "Start" > "Control Panel"
- Select "Add or Remove Programs"
- Select the software you wish to remove and select "Uninstall"
Windows Vista:
- Go to "Start" > "Control Panel"
- Select "Programs and Features"
- Select the software you wish to remove and select "Uninstall"
Your projects will not be removed and can be found in the folder ‘MyProjects’, contained in the software’s folder in 'My documents'

How can I save a product?

The product will be saved automatically when you close the program. You can also save a product by clicking the 'Save' button at the top of the menu. The project file will be saved in directory ‘MyProjects’ in the software’s folder in 'My documents'. You will also be reminded to save your product every 30 minutes. You may change this in the menu: "Options" > "Settings".

Where can I find a saved photo album or calendar?

You can find saved project files in ‘MyProjects’, contained in the software’s folder in 'My documents'. Your albums may be stored in a different location on your hard disk. Note: if you have lost your project file, just search your computer for any document names that contain the file extension ".alb".

What file formats does the software support?

The software supports all common image file formats, such as JPEG (jpg), BMP, TIFF, PNG and several RAW formats. They can be RGB, sRGB, CMYK or Grayscale colour modes.
In order to convert an unrecognized image format (such as an .EPS) to a JPEG format, we would recommend the use of an image editing program such as Photoshop, Photopaint, or MSPaint. Open the files with your image editing program and choose "Save As...". Select JPEG as the file format.
You may now place your newly converted images in your product file.

Is my digital camera compatible with the software?

A 2 megapixel camera is adequate for meeting the minimum resolution requirements for printing. Of course, the larger you want to print a picture, the more pixels you will need. The recommended resolution is around 5 megapixels. The program will always tell you if your photograph has a resolution that is high enough for printing at a particular size.

What requirements should my computer have to run the software?

Minimum Requirements Include: Windows 2000 or Windows XP, 1.22 GHz CPU, 256 MB RAM, 32 MB video RAM. The optimal setup to run the software would be the following: Windows XP or Windows Vista, 3 GHz CPU, 512 MB+ RAM, 64 MB+ video RAM.

Is the Yophoto software compatible with Apple Macintosh?

The Yophoto editor software is Windows based. If you are a Mac user you will need the relevant software to allow you to run Windows applications.

Questions about creating a product

Will the frame be printed if I don't place any text or photograph in it?

Image placeholders and text fields are not printed on the background if the frame does not contain a photograph or text. Additionally, the lines around the image placeholders and text fields will not be printed.

How does 'Cropping' in the 'Edit image' window function?

To crop your image, double-click the image to call up the ‘Edit image’ window. Next select “Crop” in the “Edit” section. Once this is selected, drag-and-click with your mouse to crop the image down to the part you want to use. Note: all of the image information outside of your selected ‘crop box’ will be eliminated from the project file (and not from your originals). Before you close the "Edit image" window, click "OK" to save the changes you made, or "undo" to revert to the unchanged image. If you have already clicked "OK" and you want to undo the changes made by placing your original photo back onto the image placeholder.
Note: the image crop function uses the aspect ratio of the selected image placeholder.
To resize the different sides of the image frame independently of each other, right-click the image and select “Properties” > “Lock aspect ratio”. Checking this box will ensure that the Aspect Ratio of the frame is preserved while resizing images by hand. Un-checking this box will allow you to resize the different sides of the image frame independently of each other.

Can I change the type of product while working on it?

The type of product is selected at the start of the editing process. It is not possible to change this choice later. To start a project for a new type of product, just click "New".

Why can't I change or move the pages in the calendar styles?

Our calendar layouts are all fixed to prevent problems with the wrong order or the wrong number of days per month in the calendars.

Can I just copy and paste text from a Microsoft Word file into my project file?

Yes, this is possible. However, keep in mind that when you copy a piece of text from Microsoft Word, it will include all sorts of hidden formatting data (included in the .rtf text formatting standards). This is conflicting with the information that the software creates to communicate design information to the printers. To remove this hidden formatting information, just copy and paste your text first into a program like “Notepad”. Then, from Notepad, you can copy and paste text freely into your project file.

I can't download new backgrounds. Why?

This may be due to the settings of your anti-virus or firewall programs (or any other software that may be affecting the way your applications are connecting to the internet). Make sure to change the settings to allow the software to connect to the internet.
Additionally, if you are connecting to the internet using a proxy server, be sure to disable it temporarily in order for the software to function properly.
Note: for some of our products there are no additional backgrounds available.

I get an error message, 'Insufficient graphic resources'. What should I do?

You are probably using a computer with limited video capabilities. Please restart your computer and try again. If it still doesn't work we suggest using a computer that meets the minimum requirements.

I get an error message, 'Stream Read Error'. What should I do?

This is due to the corruption of one or more of your image files. Please use the following steps to repair your images:
- Open your project folder in the "My Projects" folder, created by the installation program. This folder is normally placed inside the "My Documents" folder on your computer.
- Open your images in an image editing program (like Photoshop or MSPaint in your "Accessories" folder in the Start menu) and re-save them. Make sure to leave the name as is.
- You can now open your project file in the software and try again.

I get an error message 'Socket Error #...' What should I do?

This may be due to the settings of your anti-virus or firewall programs (or any other software that may be affecting the way your applications are connecting to the internet). Make sure to change the settings to allow the software to connect to the internet.
Additionally, if you are connecting to the internet using a proxy server, be sure to disable it temporarily in order for the software to function properly.

I get an error message 'E-fail error'. What should I do?

The error is caused by the fact that certain Windows settings are not correct. You can order by following these steps:
            - In the Windows Start Menu, go to "Settings" > "Control Panel"
            - Select "Regional and Language Options
            - Select the tab named "Format"
            - Select your preferred language as the current format.
            - Click "Customise Format"
            - Make sure the "Decimal symbol" field contains a period (.).
            - Make sure the "Digit grouping symbol" field contains a comma (,).
            - Click "Apply" and "OK".
You can now place your order.

Ordering questions

I can't upload/order. Why?

This may be due to the settings of your anti-virus or firewall programs (any software that may be affecting the way your applications are connecting to the internet). Make sure to change the settings to allow the software to connect to the internet.
Additionally, if you are connecting to the internet using a proxy server, be sure to disable it temporarily in order for the software to function properly.

What do I do when I try to upload and I receive a message that says "Internal Server Error"?

This is just a temporary error. Please try to perform an upload a little while later.

I placed my order, but I didn't pay yet. How can I pay?

Your order will only be processed and put in production after we have received your payment. In the event that the payment fails, we advise you to place a new order and complete the payment. You will receive a confirmation e-mail that your payment has been accepted. This email is automatically generated and contains all of the essential details of your payment. If you continue to have problems please email: enquiries@yophoto.co.uk

My payment had been placed in ‘Fraud Shield’, what do I do next?

Due to the security settings of the HSBC payment website, some payments may be placed in ‘fraud shield’. Following a checking procedure that prevents fraudulent card use, payment is taken and requires no further intervention by the customer.

I have just placed my order. When will I receive my product?

Your product will be dispatched by Royal Mail in approximately 3 working days.

I placed an order but I didn't receive a confirmation by e-mail. Why?

It may be possible that you entered an incorrect e-mail address. If you entered an incorrect or different e-mail address then the order confirmation e-mail will be sent to the wrong address. As this process is fully automated we cannot resend the e-mail. However, your order will be processed and shipped.

Do you offer a discount when I order 10 or more products?

If you wish to order 10 or more identical photobooks, please contact us by email: enquiries@yophoto.co.uk

I would like to get another copy of my product. What should  I do?

In order to print another copy of your product we need you to place a new order. Please do so by reopening your product in the software and complete the ordering procedure again.

I just received my order, but something seems not correct. What should I do?

When your product doesn't have the quality that you might expect, check your project file: were some of these errors in the original file you sent to us? In this case, there is not much we can do. The software is simply a design tool: it cannot make a quality book without your input and effort. However, if you believe that there were errors in the finished product that do not exist in the your project file, please contact us by email. We will try to investigate what went wrong, determine if the error occurred during production, and try to find an satisfactory solution.

Can I change the cover colour after I have already placed my order?

Unfortunately, this is no longer possible because of the automated production system. Please make sure you have made the correct choice for the cover during the upload and ordering process.

Can I make changes to my album after having placed my order?

Unfortunately, it is not possible to make changes after you have uploaded your album file, and filled out all of the shipping and payment information screens. For this reason, it is imperative that you must check and double-check your album before making your order.

Can I cancel my order?

Once you've uploaded your order and completed the payment procedure, you're order is automatically taken into production. It is not possible to cancel your order at this point. Not satisfied? Return your product to us and we will investigate the problem.

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